Customers receive monthly billings. Customers are responsible for all billings while the account is in their name. Account balances remaining after the specified monthly due date are subject to a 1.5% monthly penalty. LMU office will send out delinquency notices reminding customers that the account is past due.
A 24-hour disconnect notice will be posted on a customer’s door whose account is more than 12 days past due and have a delinquent balance of $25 or more. In the event of a disconnection, a $50 plus tax, reconnection fee is charged to the customer. The service will not be turned on until the entire account balance and reconnection fee is paid in full. Payment must be made by credit card or cash. The account will not be turned on in a new customer’s name unless it has been established that the new customer had not occupied the premise when the past due balance was incurred.
When a tenant’s account is subject to disconnection, the tenant is posted and LMU office contacts the landlord. If payment is not received and LMU office is not contacted by the landlord, the service will be turned off.
When a tenant’s account is subject to disconnection, the landlord will be phoned of the delinquency. If the balance remains unpaid, the landlord has the following options:
Have the service transferred into the landlord’s name and assume responsibility for all future billings. The landlord is not responsible for the tenant’s unpaid balance.
Arrange with LMU office to shut off utilities.
If LMU office is not contacted by the landlord, the service will be disconnected.
Final bills not paid will be submitted to the State of Iowa Income Offset Program.